Scaling Scrum
Scaling Scrum refers to the practice of applying Scrum principles and practices to larger, more complex projects or organizations that involve multiple Scrum Teams working together. When dealing with large projects requiring the efforts of four or more Scrum Teams with multiple Product Owners and multiple Scrum Masters, the fundamental Scrum processes remain valid, but some additional considerations and updates to inputs, tools, and outputs may be required to ensure alignment, collaboration, and coordination across multiple teams while maintaining the core Scrum framework.
The reasons why an organization needs to scale Scrum include:
- Increased interaction and dependencies among Scrum Teams, as complexity increases for a large project
- Need to manage conflicts, resolve issues, manage dependencies, and set priorities among all the Scrum Teams
- Requirement for specialization as some Scrum Teams may require specialized resources for specific tasks (and these particular skill sets are not needed on all Scrum Teams)
- Necessity to define certain guidelines and standards that should be adhered to by all Scrum Teams (e.g., security standards within a company or legal and governmental guidelines for specific industries); these may be defined by the Scrum Guidance Body
- Requirement to set up an environment or working area for the large project, which would then be used by all Scrum Teams
- Need for coordinating the outputs from several Scrum Teams to facilitate the release of a large project
- Need for collaboration between Scrum Masters when addressing impediments and for synchronizing the work of the multiple Scrum Teams
- Need for collaboration between Product Owners when working with business stakeholders, refining the Prioritized Product Backlog, and working with Scrum Teams.
- A project is a temporary endeavor carried out by a temporary team to introduce a change in the form of a product, process, service, or system.
- A program is a group of related projects with the objective to deliver overall business outcomes as defined in the Program Vision Statement. The Prioritized Program Backlog incorporates the Prioritized Product Backlogs for all the projects in the program.
- A portfolio is a group of related programs and/or projects with the objective to deliver business outcomes as defined in the Portfolio Vision Statement. The Prioritized Portfolio Backlog incorporates the Prioritized Program Backlogs for all the programs in the portfolio and the Prioritized Product Backlog of the standalone projects that are a part of the portfolio.
Some of the common frameworks for scaling Scrum include:
- Scaling Scrum for Large Projects and Enterprise (SBOK Guide)
- Less Agile (Large-Scale Scrum in Xebia's Scaled Agile Framework)
- Spotify Model
- Disciplined Agile Delivery (DAD)
- Nexus
- Scaled Agile Framework (SAFe)
Some common challenges that can arise when scaling Scrum include:
- With multiple teams working in parallel, it increases the need for effective communication and collaboration. Coordination, sharing information, and maintaining a common understanding of goals can be challenging when scaling Scrum.
- With multiple teams working in parallel, there will be an increased need for managing dependencies to ensure synchronized delivery of complex products.
- Balancing consistency across teams with the autonomy that Agile teams require can be challenging. It's important to maintain common practices while allowing for teams to adapt to their specific contexts.
- Ensuring alignment of leadership and management practices with Agile values and principles becomes crucial when scaling. Leadership support is essential for overcoming resistance and driving organizational change.
- Facilitating coordination among multiple Product Owners across teams while maintaining a clear product vision can be challenging. Balancing individual team priorities with overall product goals is essential.
- Coordinating integration efforts across multiple teams and ensuring continuous integration and testing can be more challenging in a scaled environment.
- Making a cultural shift throughout the organization can be prone to resistance to change from within the organization. This needs buy-in from all levels of the organization to address significant challenges.
- Limiting overlap of roles among various Scrum Teams or levels will reduce confusion about responsibilities that can lead to inefficiencies and miscommunication.
- Adjusting tools and infrastructure to support the larger scope of work and ensure smooth collaboration.
- Learning curve involved for teams and individuals can be another challenge. It needs time to learn new practices and approaches for scaling Agile, which may lead to initial challenges and adjustments.
- Finding effective ways to measure progress, quality, and value delivery across multiple teams and projects can be complex.
- Conducting effective Sprint Reviews and Retrospectives when multiple teams are involved requires careful planning to ensure everyone's voice is heard.
Addressing these challenges requires a comprehensive strategy, Agile leadership, ongoing training, and a commitment to continuous improvement. Each challenge presents an opportunity for growth and innovation, but a deep understanding of Agile principles and practices is essential for successfully navigating the complexities of scaling Scrum.
A Scrum of Scrums (SoS) Meeting is an important element when scaling Scrum to large projects. The objective of most Scrum of Scrum meetings is the synchronization of teams during the creation of deliverables, but could also be used for sharing best practices after Retrospect Sprint Meetings, and for planning future Sprints. The frequency of SoS meetings is project-specific and depends on project size and complexity, dependencies between different teams, etc. If Epics or User Stories in Sprints can be completed without too much interaction with other Epics or User Stories, these meetings may not be required too often; on the other hand, if the dependencies are high, then a higher frequency of SoS meetings may be required.
Typically, there is one representative in the SoS meeting from each Scrum Team—usually the Scrum Master—but it is also common for other members of a Scrum Team to attend the meeting if this makes sense. This meeting is usually facilitated by the Chief Scrum Master and is intended to focus on areas of coordination and integration between the different Scrum Teams.
These are preferably short meetings where at least one representative from each Scrum Team (e.g., Scrum Master and/or others) meets to share the status of the work being done by their respective teams, somewhat similar to the Daily Standup Meeting. They are usually not Time-boxed to allow all representatives to share their information, even for very large projects. The Scrum of Scrums (SoS) Meeting is held at predetermined intervals or when required by Scrum Teams to facilitate the necessary sharing of information among the various Scrum Teams. Issues, dependencies, and risks impacting multiple Scrum Teams can be closely monitored, which helps the multiple teams working on a large project to better coordinate and integrate their work. It is the responsibility of the Chief Scrum Master (or another Scrum Master who facilitates the SoS Meetings) to ensure that all representatives have an environment conducive to open and honest sharing of information, including feedback to other team representatives. For larger projects, involving a significant number of teams, multiple levels of SoS meetings may be convened to share the status of each respective team.
Each Scrum Team representative provides updates from his or her team in turn. These updates are usually provided in the form of answers to the following four specific questions.
1. What has my team been working on since the last meeting?
2. What will my team do until the next meeting?
3. What were other teams counting on our team to finish that remains undone?
4. What is our team planning on doing that might affect other teams?
The answers to these four questions provide information that allows each team to clearly understand the work status of all other teams and if there are or could be any issues with upcoming deliveries.
Large projects require multiple Scrum Teams to work in parallel. Information gathered from one team may need to be appropriately communicated to other teams—the Chief Scrum Master is responsible for this activity.
The role of a Chief Scrum Master is necessary to ensure proper collaboration among the Scrum Teams. Coordination across various Scrum Teams working on a project is typically done through the Scrum of Scrums (SoS) Meeting. There is no role hierarchy for Scrum Masters—they are all peers. The Chief Scrum Master works at a multi-team level, whereas the Scrum Masters each work at a single-team level.
Typically, any inter-team issues are addressed by the interested parties in a session immediately following the Scrum of Scrums Meeting. The Chief Scrum Master facilitates this session.
The Chief Scrum Master can be chosen from the Scrum Masters assigned to a Scrum Team on the large project or can be someone else. For very large projects, it is recommended to have a Chief Scrum Master who is not also a Scrum Master for an individual project because the effort required for the Chief Scrum Master’s role will prevent the Chief Scrum Master from also being able to dedicate enough time to the work with his/her Scrum Team. In either case, the Chief Scrum Master should have enough Scrum expertise to be able to foster collaboration and to help and coach others with the implementation of Scrum for a smooth delivery of the project’s products.
Apart from clearing impediments and ensuring a conducive project environment for the Scrum Teams, the Chief Scrum Master also collaborates with other Scrum Masters, the Chief Product Owner, and the Product Owners in activities such as developing the list of components and resources needed in common for all teams throughout the project. He or she facilitates everything that goes beyond the realm of a single Scrum Team.
The Chief Scrum Master also interfaces with the Program Scrum Master to ensure alignment of the large project with the goals and objectives of the program.
In the case of large projects with numerous Scrum Teams and multiple Product Owners, it is still necessary to have one single person who makes the day-to-day business decisions and has the role of Chief Product Owner. This role is responsible for coordinating the work of multiple Product Owners on a large Scrum project. With help from the Product Owners for each respective Scrum Team, the Chief Product Owner prepares and maintains the overall Prioritized Product Backlog and uses it to coordinate work top-down through the Product Owners of each Scrum Team. The Chief Product Owner is responsible for the final deliverables of the project, whereas the Product Owners of each team are responsible only for those deliverables being developed by their respective Scrum Teams.
In a large project, the Chief Product Owner will be tasked with prioritizing competing requests raised by the Product Owners of each Scrum Team based on their interactions with the business stakeholders. The complexity of this task increases greatly with the increase in the number of Scrum Teams and the number of Product Owners on the project. An important part of the complexity of this task is to ensure that the various components are properly integrated and at appropriate times. Therefore, it is imperative for the Chief Product Owner to develop a list of components and resources needed in common for all teams throughout the project. Although the Chief Product Owner makes the final business decisions, he or she collaborates with other Product Owners, the Chief Scrum Master, and the Scrum Masters to develop this list. The Chief Product Owner may also need to interface with a Program Product Owner to ensure alignment of the large project with the goals and objectives of the program.
Yes, Scrum can be scaled and adapted to product development in various industries beyond software development. While Scrum was initially developed for software projects, its principles and practices can be applied to other domains and industries as well. The key is to understand the core principles of Scrum and tailor its implementation to the specific context and requirements of the industry.
Examples of industries in which Scrum has been used and scaled successfully include but not limited to:
- Hardware Engineering: Scrum can be adapted for hardware development projects, such as designing and manufacturing electronic devices, medical equipment, or consumer goods.
- Manufacturing: Scrum principles can be used to optimize production processes, manage supply chains, and improve quality in manufacturing industries.
- Marketing and Advertising: Agile marketing teams use Scrum to plan and execute campaigns, prioritize tasks, and respond to changing market conditions.
- Education: Scrum has been applied in education to facilitate project-based learning, student collaboration, and curriculum development.
- Healthcare: Scrum principles can help healthcare teams improve patient care processes, optimize hospital operations, and enhance medical device development.
- Construction: Construction projects can benefit from Agile practices by improving project planning, communication, and collaboration among contractors, architects, and stakeholders.
- Nonprofits and NGOs: Scrum can help nonprofit organizations manage projects, fundraising efforts, and community engagement initiatives.
- Entertainment and Media: Media production teams can use Scrum to manage content creation, video production, and event planning.
- Finance: Agile principles can be applied to financial services for managing product development, process improvements, and customer engagement.
- Government: Government agencies can implement Agile practices to enhance service delivery, optimize processes, and develop citizen-centric solutions.
- Telecommunications: Agile methods like Scrum can improve the development of telecommunications products, services, and network infrastructure.
It's important to note that while Scrum principles can be applied across industries, the specific implementation may vary based on the unique challenges, regulatory requirements, and characteristics of each industry. Organizations should tailor their approach, roles, and practices to align with the industry's specific needs while preserving the fundamental Agile values and principles that Scrum promotes.
The necessity of using a specific scaling framework depends on the context of product development. Some considerations to help you decide whether using a specific scaling framework is necessary for your situation are:
- Product Complexity
- Scalability Requirements
- Resource Management
- Automation and Orchestration needs
- Cost Efficiency
- Ease of Management
- Customization needs
- Development Resources
- Growth prospects
Ultimately, the decision to use a specific scaling framework should be based on a thorough assessment of product requirements, team capabilities, and the benefits the framework offers. While a scaling framework can bring many advantages, it's important to choose one that aligns with your specific needs and goals.
Measuring the success of scaled Scrum implementations involves assessing various aspects of the process, team performance, and outcomes. Here are some key metrics and indicators you can use to evaluate the success of a scaled Scrum implementation:
- Value Delivery:
- Velocity: Measure the rate at which the teams are delivering user stories or features. Velocity should ideally be stable or improving over time.
- Lead Time: Track the time it takes for a user story or feature to go from the backlog to being delivered to the customer.
- Cycle Time: Measure the time it takes for a user story or feature to move from "in progress" to "done."
- Business Value:
- Customer Satisfaction: Gather feedback from stakeholders and customers to assess their satisfaction with the delivered features and the overall product.
- Return on Investment (ROI): Evaluate whether the delivered features are providing value that justifies the investment made in the project.
- Team Performance:
- Team Productivity: Assess the team's ability to complete planned work within the sprint and meet sprint goals.
- Team Morale: Monitor the team's overall satisfaction, motivation, and collaboration. High morale often leads to better outcomes.
- Quality and Defects:
- Defect Rate: Track the number of defects identified during and after development. A decrease in defects over time indicates improved quality.
- Customer Escapes: Measure the number of defects or issues reported by customers after the product has been released.
- Predictability:
- Sprint Commitment Accuracy: Evaluate how accurately teams are able to commit to and complete planned work during each sprint.
- Release Predictability: Assess the accuracy of release planning and the ability to deliver on commitments.
- Alignment and Collaboration:
- Cross-Team Coordination: Evaluate the effectiveness of communication and collaboration between teams, especially in larger organizations with multiple teams.
- Dependency Management: Monitor the handling of dependencies between teams to ensure they're being managed effectively.
- Continuous Improvement:
- Retrospective Action Items: Measure the implementation of action items identified during retrospectives to ensure that continuous improvement is taking place.
- Process Metrics: Track metrics related to the adoption of Agile practices and the Scrum framework over time.
- Adoption and Engagement:
- Scrum Roles and Events: Assess how well the Scrum roles (Scrum Master, Product Owner, Development Team) are understood and practiced by team members.
- Participation: Evaluate the participation and engagement of team members in Scrum events such as sprint planning, daily stand-ups, sprint review, and sprint retrospective.
- Stakeholder Involvement:
- Stakeholder Feedback: Collect feedback from stakeholders to understand their perception of the product and the development process.
It's important to note that success metrics can vary based on the organization's goals and context. While quantitative metrics provide valuable insights, qualitative assessments, feedback loops, and open communication are also crucial for a holistic understanding of the success of scaled Scrum implementations. Regularly reviewing these metrics, making adjustments, and continuously improving the implementation process are essential for achieving sustainable success.
Ensuring alignment of priorities across multiple Scrum teams, projects, and programs requires a combination of clear communication, effective coordination, and well-defined governance practices. Here are some strategies to help achieve alignment:
- Common Vision and Goals: Clearly articulate the overarching vision, mission, and strategic goals that guide the organization. This provides a shared understanding of the bigger picture.
- Product Ownership: Assign a strong and empowered Product Owner for each Scrum team or product. The Product Owners should work collaboratively to align priorities based on the overall business goals.
- Product Roadmaps: Create and maintain product roadmaps that outline the high-level features and initiatives planned for each product. This helps teams understand the long-term direction.
- Portfolio Management: Establish a portfolio management process to review and prioritize projects and initiatives across the organization. This can involve regular portfolio meetings where stakeholders discuss and prioritize work based on strategic objectives.
- Backlog Alignment: Align team backlogs with the product roadmaps and portfolio priorities. Teams should understand how their work contributes to the larger goals.
- Cross-Team Coordination: Regularly schedule cross-team coordination meetings or events where Scrum Masters, Product Owners, and key stakeholders can discuss dependencies, resolve conflicts, and align priorities.
- Scrum of Scrums: Implement a "Scrum of Scrums" meeting, where representatives from each Scrum team participate to discuss progress, challenges, and potential adjustments to priorities.
- Prioritization Techniques: Utilize prioritization techniques such as Value-Based Prioritization, Cost of Delay, or Weighted Shortest Job First (WSJF) to objectively rank and prioritize work items.
- Regular Review and Adaptation: Hold regular reviews of the alignment process itself to ensure that it's effective. If misalignment is detected, adapt the process accordingly.
- Transparency: Maintain a high level of transparency across all levels of the organization. This includes sharing strategic goals, progress reports, and changes in priorities.
- Communication Channels: Use various communication channels to disseminate information about priorities, changes, and updates. This might include emails, newsletters, intranet portals, and collaboration tools.
- Feedback Loops: Establish feedback loops between teams, stakeholders, and leadership to capture insights and adjust priorities based on evolving circumstances.
- Executive Sponsorship: Obtain executive sponsorship and support for alignment efforts. Executives can help remove obstacles, make strategic decisions, and reinforce the importance of alignment.
- Continuous Improvement: Regularly assess and improve your alignment processes. If something isn't working, be open to making adjustments and experimenting with different approaches.
Achieving alignment across multiple Scrum teams and projects is an ongoing effort that requires collaboration, flexibility, and a commitment to the organization's overarching goals. By implementing these strategies and adapting them to your organization's specific context, you can foster better alignment of priorities and improve overall organizational agility.
Although Scrum Teams working on a large project need to interact with each other when creating the Prioritized Product Backlog, Product Owners can ensure that User Stories with a lot of dependencies are grouped together, and owned by a single Product Owner so that deliverables will be worked on by only one or a few Scrum Teams. This minimizes the dependencies of tasks between different Scrum Teams, and the more effectively each Scrum Team can work efficiently to create its deliverables.
Properly documenting dependencies helps the Scrum Team to determine the relative order in which Epics (and User Stories) should be executed to create the Sprint deliverables. Dependencies highlight the relationship and interaction between Epics (and between User Stories), both within the Scrum Team working on a given Sprint and with other Scrum Teams working on the project. As the Prioritized Product Backlog is created, the Product Owner identifies any dependencies and relationships between Epics (and between User Stories), including any technical dependencies and dependencies related to the availability of people, as these dependencies will impact the order and priority of work to be done on the project.
Dependencies can be mandatory or discretionary, internal or external, or some combination of these. For example, a dependency may be both mandatory and external to the project.
The following is a description of each type of dependency:
- Mandatory Dependencies—Mandatory dependencies are dependencies that dictate the sequence of the work to be completed in the project, and are therefore important to consider when initially creating the Prioritized Product Backlog. These dependencies may be mandatory because of the nature of the work (such as a physical limitation on work sequence), or may exist due to contractual obligations or legal requirements. Mandatory dependencies are also commonly described as hard logic.
- Discretionary Dependencies—Discretionary dependencies are dependencies that are placed into the workflow based on past experiences or best practices in a particular field or domain. For example, the team may decide to complete one Epic (or User Story) before another because this flow of completing the work has worked well on past projects.
- External Dependencies—External dependencies are dependencies pertaining to activities or factors that are outside the scope of the work to be executed by the Scrum Team but are needed to complete a project task or create a project deliverable. External dependencies are usually outside the Scrum Team’s control and therefore can produce greater risk to a project.
- Internal Dependencies—Internal dependencies are those factors within the project that affect the sequence of work to be done. These factors are usually under the control of the Scrum Team.
There are different ways to identify, define, and present project tasks and their dependencies.
Maintaining Agile values when scaling Scrum requires a concerted effort to preserve the core principles and mindset that underpin the Agile philosophy, even as you expand the framework to multiple teams and larger projects. Some measures to help you achieve this are:
- Leadership Commitment: Ensure that leadership at all levels is committed to embracing and promoting Agile values. Leaders should model Agile behaviors and provide the necessary support for Agile practices.
- Clear Communication: Continuously communicate the importance of Agile values and principles throughout the organization. This helps teams understand the "why" behind Agile practices and fosters a shared commitment.
- Empowerment and Autonomy: Empower teams with the autonomy to make decisions, prioritize work, and self-organize. Avoid excessive top-down control that can undermine Agile principles.
- Cross-Functional Teams: Maintain the cross-functional nature of teams, where members possess diverse skills necessary to deliver end-to-end value. This minimizes dependencies and promotes collaboration.
- Customer-Centric Approach: Keep a strong focus on delivering value to customers. Regularly gather customer feedback and involve them in the development process to ensure alignment with their needs.
- Iterative and Incremental Delivery: Encourage teams to deliver value in small increments, even when working on larger projects. Frequent releases provide opportunities for learning, adaptation, and customer feedback.
- Transparency: Maintain transparency by sharing information about progress, challenges, and decisions. Transparency builds trust and helps everyone understand the status of work.
- Adaptive Planning: Embrace the Agile principle of responding to change over following a plan. Adapt planning approaches to accommodate evolving requirements, market conditions, and customer feedback.
- Collaboration over Coordination: Prioritize collaboration between teams rather than relying solely on coordination. Foster open communication, knowledge sharing, and a culture of helping each other.
- Continuous Improvement: Encourage teams to regularly reflect on their processes and practices through retrospectives. Focus on identifying opportunities for improvement and implementing changes.
- Scaling Framework Alignment: If using a scaling framework, ensure that it aligns with Agile values. Some frameworks provide guidelines for maintaining Agile principles while scaling.
- Focus on People: Remember that Agile values prioritize individuals and interactions over processes and tools. Value the contributions and well-being of team members.
- Skill Development: Invest in ongoing Agile training and education for all team members, including leaders. This helps everyone understand the philosophy behind Agile practices.
- Flexible Frameworks: Adapt scaling frameworks and practices to fit your organization's unique context and culture. Don't blindly follow a framework if it contradicts Agile values.
- Lean Thinking: Incorporate Lean principles into your Agile practices. Focus on reducing waste, optimizing flow, and delivering value efficiently.
- Avoid Over-Bureaucracy: While some level of structure is necessary, avoid creating excessive processes and documentation that hinder agility and creativity.
Maintaining Agile values is an ongoing journey that requires vigilance, dedication, and adaptation. Regularly assess whether your scaling efforts are aligned with Agile principles and be prepared to adjust when needed. By prioritizing values over processes, you can achieve successful scaled Scrum implementations while staying true to the heart of Agile.
Yes, it is possible to scale Scrum without using a specific scaling framework. Scaling Scrum without a specific framework can be achieved by following certain principles and practices that maintain the core Agile values while addressing the challenges of larger projects and multiple teams. Here's how:
Agile Principles: Focus on upholding the Agile principles outlined in the Agile Manifesto. These principles emphasize individuals and interactions, customer collaboration, responding to change, and delivering working software.
Cross-Team Collaboration: Encourage close collaboration between Scrum teams. Promote open communication, regular meetings to share progress and challenges, and cross-team problem-solving.
Scrum of Scrums: Implement a lightweight "Scrum of Scrums" approach, where representatives from each Scrum team meet regularly to discuss dependencies, synchronize plans, and address any roadblocks.
Shared Vision and Goals: Ensure that all teams align with the overall product vision and shared goals. Regularly communicate the strategic objectives to maintain a common understanding.
Product Backlog Coordination: Establish a mechanism for coordinating the product backlog items across teams. This could involve a centralized product owner or a collaborative approach where teams work together to prioritize and align work.
Release Planning: Conduct cross-team release planning sessions to ensure that teams are aware of each other's plans and dependencies. Adjust plans as needed based on insights from these sessions.
Integrated Increment: Strive for an integrated and potentially shippable increment at the end of each iteration. This ensures that the work of different teams can be integrated smoothly.
Dependency Management: Pay careful attention to dependencies between teams. Make dependencies visible and manage them proactively to avoid bottlenecks.
Retrospectives and Continuous Improvement: Hold cross-team retrospectives to identify improvement opportunities and address issues related to collaboration, communication, and process.
Adaptive Leadership: Foster adaptive leadership that supports teams in making decisions, solving problems, and adapting their processes to fit the context.
Scaling Through Trust: Trust teams to make the right decisions and solve challenges. Avoid imposing unnecessary controls or micromanagement.
Sprint Reviews and Demos: Host joint sprint reviews and demos where teams can showcase their work to stakeholders and gather feedback.
Regular Communication Channels: Utilize regular communication channels such as daily stand-ups, cross-team meetings, and information sharing tools to maintain transparency.
Individual Accountability: Maintain individual accountability within each Scrum team while fostering a sense of collective responsibility for overall project success.
Customized Approach: Tailor your approach based on your organization's unique context, needs, and culture. Experiment with practices and continuously adapt based on feedback.
Scaling Scrum without a specific framework requires careful attention to communication, collaboration, and alignment. While frameworks can provide structured guidance, organizations that prefer a more flexible approach can still achieve successful scaling by adhering to Agile principles and adapting practices to fit their context.
Scaling Scrum can have a significant impact on the role of Product Owner. The role of the Product Owner becomes more complex and challenging as the organization expands, multiple teams are involved, and the scope of work increases. Here are some of the key impacts on Product Ownership when scaling Scrum:
- Increased Scope and Complexity: With multiple teams working on different parts of a larger product or solution, the scope and complexity of the work increase. The Product Owner must manage a larger backlog and make decisions that affect multiple teams.
- Cross-Team Coordination: In a scaled environment, Product Owners need to coordinate with other Product Owners and teams to manage dependencies, align priorities, and ensure a cohesive product vision.
- Unified Product Vision: The Product Owner must work to maintain a unified product vision across teams. This involves ensuring that each team's work contributes to the overall product goals and aligns with the organization's strategic objectives.
- Prioritization Challenges: Balancing priorities across different teams with potentially conflicting needs becomes more challenging. The Product Owner needs to make decisions that optimize value for the entire product while considering the needs of individual teams.
- Clear Communication: Effective communication becomes even more critical. The Product Owner must communicate changes, updates, and decisions across teams to ensure everyone is on the same page.
- Backlog Management: Managing a shared product backlog across teams requires careful organization and coordination. The Product Owner needs to ensure that backlog items are well-defined, prioritized, and ready for teams to work on.
- Stakeholder Engagement: As the product scales, there might be more stakeholders involved. The Product Owner needs to engage with these stakeholders to gather feedback, prioritize features, and ensure that the product meets their needs.
- Release Planning: In a scaled environment, coordinating release plans across multiple teams becomes more complex. The Product Owner needs to work with teams to align on release goals, timelines, and feature sets.
- Scale of Decision-Making: The Product Owner may need to delegate some decisions to individual team-level Product Owners while retaining decision-making authority for strategic matters.
- Scalability Knowledge: The Product Owner needs a strong understanding of scaling Agile practices, frameworks, and techniques to effectively manage a scaled product development environment.
- Focus on Value: Despite the challenges, the Product Owner's core responsibility remains delivering value to customers. The Product Owner must ensure that customer needs are met and that the product remains competitive and relevant.
- Support and Training: The organization should provide adequate support, training, and resources to help Product Owners succeed in the scaled environment. This could include coaching, mentorship, and tools for backlog management.
- Adaptability: Product Owners need to be adaptable and open to change. Scaling Scrum often requires trying new approaches and adjusting strategies based on the evolving needs of the organization.
In summary, scaling Scrum has a profound impact on the role of Product Ownership. Product Owners must navigate complex challenges related to coordination, prioritization, communication, and stakeholder engagement while staying true to Agile values and delivering value to customers. Organizations should invest in the development of Product Owners, provide them with the necessary support, and create an environment that facilitates successful scaled Agile product development.
Some additional roles related to product ownership needed when scaling Scrum to large projects and enterprise include:
- Chief Product Owner: In the case of large projects with numerous Scrum Teams and multiple Product Owners, it is still necessary to have one single person who makes the day-to-day business decisions and has the role of Chief Product Owner. This role is responsible for coordinating the work of multiple Product Owners on a large Scrum project. With help from the Product Owners for each respective Scrum Team, the Chief Product Owner prepares and maintains the overall Prioritized Product Backlog and uses it to coordinate work top-down through the Product Owners of each Scrum Team. The Chief Product Owner is responsible for the final deliverables of the project, whereas the Product Owners of each team are responsible only for those deliverables being developed by their respective Scrum Teams.
- Program Product Owner: this role is like that of the Product Owner role except that it aims to meet the needs of the program or business unit rather than the needs of a single Scrum Team. The Program Product Owner defines the strategic objectives and priorities of a program. He or she is responsible for maximizing business value for the program by clearly articulating customer requirements and maintaining business justification for the program. The Program Product Owner also manages the Prioritized Program Backlog. He or she is responsible for and drives the creation and refining of deliverables at the program level, which requires coordination between the underlying projects in the program. The Program Product Owner is also responsible for coordinating with other Program Product Owners when other programs have shared dependencies and/or shared release plans.
- The Portfolio Product Owner: this role is similar to the role of Product Owner and also the role of Program Product Owner except that it aims to meet the needs of the portfolio or business unit rather than the needs of a single Scrum Team or the needs of a program. The Portfolio Product Owner makes decisions at the portfolio level. He or she will have the best perspective to help decide how to organize the enterprise to meet the vision. The Portfolio Product Owner is responsible for and drives the creation and refining of the Prioritized Portfolio Backlog.
No, it’s not strictly necessary for all teams in an organization to use the same scaling framework. The decision to adopt a uniform scaling framework or allow teams to choose different frameworks depends on various factors, including the organization’s goals, context, and culture. Here are some considerations:
Benefits of Using the Same Scaling Framework:
- Consistency: A uniform scaling framework can provide a consistent approach to scaling across teams, making it easier to coordinate work, manage dependencies, and align priorities.
- Shared Practices: Teams using the same framework can share practices, tools, and vocabulary, which can facilitate cross-team collaboration and knowledge exchange.
- Simplified Governance: Having a common framework can streamline governance and oversight processes, as they can be designed to work with a single framework.
- Training and Support: Offering training and support for a single framework may be more efficient than catering to multiple frameworks.
Considerations for Allowing Different Scaling Frameworks:
- Contextual Fit: Different teams might have different needs and contexts. Allowing flexibility in choosing frameworks can help teams adopt an approach that best fits their specific situation.
- Team Autonomy: Empowering teams to choose their own framework can boost their sense of ownership and autonomy, potentially leading to better outcomes.
- Complexity: Different projects and initiatives might require different scaling approaches based on factors like team size, technical complexity, and market demands.
- Experimentation: Allowing teams to experiment with different frameworks can lead to innovation and the identification of practices that work best for your organization’s unique circumstances.
- Cultural Diversity: Different teams might have different preferences or cultural norms. Allowing flexibility can accommodate these differences.
- Change Management: Enforcing a single framework across all teams could face resistance and challenges in terms of change management.
Hybrid Approach:
- Some organizations adopt a hybrid approach, where they have a core scaling framework that provides common guidelines and practices, but allows some degree of flexibility for teams to tailor their processes based on their needs. This way, you maintain a balance between consistency and adaptability.
Ultimately, the choice between a uniform scaling framework and allowing different frameworks depends on finding the right balance for your organization. It’s important to consider the organization’s goals, the nature of projects, the level of autonomy desired for teams, and the ability to manage different frameworks effectively. Whichever approach is chosen, clear communication, ongoing evaluation, and a willingness to adapt based on feedback are crucial for successful implementation.
Communication undergoes significant changes when scaling Scrum to accommodate larger projects and multiple teams. Effective communication becomes even more crucial to ensure that teams remain aligned, dependencies are managed, and collaboration is maintained. Here are some ways in which communication changes when scaling Scrum:
Cross-Team Coordination: Communication needs to extend beyond individual teams to involve coordination between multiple teams. Teams must communicate to manage dependencies, align priorities, and address potential conflicts.
Dependency Management: Communication becomes essential for identifying, tracking, and resolving dependencies between teams. Clear communication helps prevent bottlenecks and ensures smooth progress.
Synchronization Meetings: In addition to daily stand-ups at the team level, scaled Scrum often includes synchronization meetings like Scrum of Scrums, where representatives from each team discuss progress, challenges, and potential adjustments.
Product Owner Collaboration: Communication between Product Owners is crucial to maintain a unified product vision, align priorities, and manage the shared product backlog.
Release Planning: Effective communication is necessary when planning releases across multiple teams. Teams need to align on release goals, timelines, and the features to be included.
Backlog Refinement: Communication around backlog refinement becomes more complex as multiple teams contribute to the same product backlog. Teams need to coordinate on backlog items, priorities, and requirements.
Stakeholder Engagement: Communication with stakeholders becomes broader, as more stakeholders might be involved in a scaled project. This includes gathering feedback, sharing progress, and managing expectations.
Inter-Team Collaboration: Teams need to communicate with each other for collaboration on joint features, integration points, and shared components.
Clear Documentation: As the complexity increases, clear and consistent documentation becomes vital. This includes documenting decisions, dependencies, and agreements to ensure shared understanding.
Transparency: Scaled Scrum requires a higher level of transparency to keep everyone informed about progress, challenges, and changes.
Communication Tools: Organizations might need to invest in communication tools that facilitate information sharing, collaboration, and documentation across teams.
- Leadership Communication: Effective communication from leadership becomes crucial to ensure that the rationale behind scaling decisions, priorities, and strategic goals are understood.
- Collaborative Problem-Solving: Communication plays a role in facilitating collaborative problem-solving across teams, as issues that arise might have implications beyond individual teams.
- Frequent Updates: Frequent updates and status reports become important to keep stakeholders, team members, and leadership informed about progress and impediments.
- Cultural and Language Considerations: Scaled Scrum might involve teams from different locations or cultures, necessitating clear and respectful communication that accommodates diverse perspectives.
- Coaching and Facilitation: Effective communication includes coaching and facilitation to ensure that meetings and discussions are productive, focused, and aligned with goals.
- Adaptability: Communication plans and practices might need to be adapted as the scaling process evolves and new challenges emerge.
In summary, communication becomes more intricate and multi-dimensional when scaling Scrum. Teams, stakeholders, and leadership must collaborate effectively to ensure alignment, manage dependencies, and deliver value. Establishing clear communication channels, fostering transparency, and promoting a culture of open dialogue are essential for success in scaled Scrum environments.
Scaling Scrum has a significant impact on the role of the Scrum Master. As the organization expands, multiple teams are involved, and complexity increases, the Scrum Master's responsibilities evolve to address the challenges of coordination, communication, and collaboration at a larger scale. Here's how scaling Scrum impacts the Scrum Master role:
- Cross-Team Coordination: Scrum Masters need to facilitate communication and collaboration between multiple Scrum teams. This involves ensuring that teams share information, address dependencies, and align their work.
- Scrum of Scrums: Scrum Masters often lead or participate in Scrum of Scrums meetings, where representatives from each team discuss progress, challenges, and impediments.
- Dependency Management: Scrum Masters play a crucial role in managing dependencies between teams. They need to identify, communicate, and help resolve cross-team dependencies.
- Coaching Multiple Teams: Scrum Masters may need to coach and support multiple teams. This requires effective time management and the ability to adapt coaching approaches to different teams' needs.
- Facilitating Collaboration: Scrum Masters facilitate collaboration between teams, helping to organize joint events, workshops, and discussions to address cross-team challenges.
- Supporting Leadership: The supporting leadership aspect of the Scrum Master role becomes even more important in scaled environments. Scrum Masters support the success of teams while focusing on the larger organizational goals.
- Scaling Framework Knowledge: Depending on the chosen scaling framework, Scrum Masters may need to become proficient in its practices and principles to guide teams effectively.
- Facilitating Large Events: Scaled Scrum often involves larger events, such as joint sprint reviews or release planning sessions. Scrum Masters lead and facilitate these events to ensure they're productive.
- Conflict Resolution: With increased interaction between teams, Scrum Masters may need to address conflicts and facilitate resolution to ensure smooth collaboration.
- Supporting Product Owners: Scrum Masters continue to support Product Owners but also help facilitate coordination and alignment between Product Owners across teams.
- Continuous Improvement at Scale: Scrum Masters foster a culture of continuous improvement, not just within individual teams but also at the organizational level.
- Reporting and Communication: Scrum Masters may need to provide reports and updates to leadership and stakeholders to communicate progress, challenges, and improvements.
- Adapting to Organizational Changes: As the organization scales, structures and processes may change. Scrum Masters need to adapt to these changes and support teams through transitions.
- Influencing Change: Scrum Masters play a role in influencing change at a larger scale, advocating for Agile values and practices throughout the organization.
- Growing the Scrum Master Community: As the number of Scrum Masters increases, there may be a need to establish a community of practice or provide mentorship to less experienced Scrum Masters.
- Cultural Sensitivity: In geographically distributed organizations or diverse cultures, Scrum Masters must be sensitive to cultural differences that may impact collaboration and communication.
In summary, scaling Scrum transforms the Scrum Master role from being solely focused on a single team's success to being responsible for facilitating coordination, collaboration, and alignment across multiple teams. Scrum Masters need to master skills in cross-team communication, dependency management, and organizational change facilitation to succeed in a scaled Agile environment.
Some of the additional roles needed when scaling Scrum to large projects and enterprise include:
- Chief Scrum Master: Large projects require multiple Scrum Teams to work in parallel. Information gathered from one team may need to be appropriately communicated to other teams—the Chief Scrum Master is responsible for this activity. The role of a Chief Scrum Master is necessary to ensure proper collaboration among the Scrum Teams. Coordination across various Scrum Teams working on a project is typically done through the Scrum of Scrums (SoS) Meeting. There is no role hierarchy of Scrum Masters—they are all peers. The Chief Scrum Master works at a multi-team level, whereas the Scrum Masters each work at a single-team level.
- Program Scrum Master: this role is similar to that of the Scrum Master role except that it aims to meet the needs of the program or business unit rather than the needs of a single Scrum Team. The Program Scrum Master is a facilitator who ensures that all project teams in the program are provided with an environment conducive to completing their projects successfully. The Program Scrum Master guides, facilitates, and teaches Scrum practices to everyone involved in the program; provides guidance to the Scrum Masters of individual projects; clears impediments for the different project teams; coordinates with the Scrum Guidance Body to define objectives related to quality, government regulations, security, and other key organizational parameters; and ensures that Scrum processes are being effectively followed throughout the program. He or she is a facilitator, solves problems, and removes impediments at the Program Level. At the same time, he or she is also responsible for the coordination between all projects in the program and for coordinating with other programs with shared dependencies or shared release plans.
- Portfolio Scrum Master: this role is similar to the role of the Scrum Master except that it aims to meet the needs of the portfolio or business unit rather than the needs of a single Scrum Team. Portfolio Scrum Masters should refer to the Roles Guide sections in the SBOK® Guide that define the role of the Scrum Master.
Maintaining team autonomy while scaling Scrum is crucial to fostering a sense of ownership, accountability, and innovation within each team. Here are strategies to ensure that each Scrum team maintains its autonomy while working within a scaled environment:
- Clear Purpose and Vision: Ensure that each team understands the overall purpose and vision of the product or project. Teams with a clear understanding of the bigger picture are better equipped to make autonomous decisions aligned with organizational goals.
- Empowered Product Owners: Empower Product Owners to make decisions about the team's backlog and priorities. This includes allowing them to manage dependencies and align work with the overall product vision.
- Team Self-Organization: Encourage teams to self-organize and make decisions related to their day-to-day work. Empower them to choose their own processes, tools, and techniques that best suit their context.
- Decentralized Decision-Making: Distribute decision-making authority to the team level, allowing teams to make choices about how they work, how they address challenges, and how they deliver value.
- Independent Sprint Planning: Teams should have the autonomy to conduct their own sprint planning sessions and decide on the work they commit to for the upcoming sprint.
- Technical Choices: Allow teams to make technical decisions based on their expertise and the specific needs of their work. This includes choosing technologies, architecture, and development practices.
- Local Context Awareness: Teams are often closest to their local context and specific challenges. Encourage them to find solutions that work within their context while aligning with organizational goals.
- Retrospectives and Continuous Improvement: Teams should have the autonomy to identify areas for improvement and experiment with new practices during their retrospectives.
- Ownership of Deliverables: Teams should own the end-to-end delivery of their work, from design to development to testing and deployment.
- Transparent Communication: While maintaining autonomy, encourage teams to communicate transparently with other teams and stakeholders. Sharing information promotes understanding and collaboration.
- Aligned Values and Principles: Ensure that each team understands and aligns with the Agile values and principles. This shared foundation promotes consistent decision-making.
- Trust and Accountability: Establish a culture of trust where teams are trusted to make decisions, and they, in turn, feel accountable for their commitments.
- Shared Learning: While maintaining autonomy, encourage teams to share their learnings, best practices, and successes with other teams. This fosters a culture of continuous improvement.
- Leadership Support: Leadership should support and advocate for team autonomy. Leaders can provide guidance and remove obstacles without stifling teams' independence.
- Balanced Centralization: While teams should maintain autonomy, some level of centralization might be necessary for overall coordination and alignment. Strive for a balance that allows both autonomy and coordination.
- Flexible Scaling Approach: Choose a scaling approach that respects and supports team autonomy. Some scaling frameworks provide more flexibility for team-level decision-making.
Maintaining autonomy while scaling requires a delicate balance between team independence and overall alignment. It's important to remember that autonomy doesn't mean isolation; teams can be autonomous while still collaborating effectively with other teams and aligning with organizational goals.